Frequently Asked Questions (FAQ)
1. What time is check-in and check-out?
Check-in starts at 3:00 PM, and check-out is at 12:00 PM. If you require an early check-in or late check-out, please contact the front desk in advance. Additional fees may apply, and requests are subject to availability.
2. Does the hotel offer airport transportation?
Yes, we provide airport shuttle services. Please arrange your transfer at least 24 hours in advance. You can do this by contacting the reservations team directly. Fees may apply.
3. Are pets allowed at the hotel?
Unfortunately, pets are not allowed in the hotel, with the exception of service animals.
4. Is parking available at the hotel?
Yes, we offer complimentary on-site parking for all guests. Valet parking services are also available for an additional fee.
5. Do you provide free Wi-Fi?
Yes, free high-speed Wi-Fi is available in all guest rooms, public areas, and meeting spaces throughout the hotel.
6. What dining options are available at the hotel?
Our hotel features multiple dining options, including Matsirat Restaurant for local and international cuisine, a Lobby Sports Bar, and in-room dining services available 24/7. Please visit our dining page for more information.
7. Does the hotel have a pool and fitness center?
Yes, we have an an infinity pool, as well as a state-of-the-art fitness center, both with an unobstructed view of the sea and available for guest use from 7:00 AM to 7:00 PM daily.
8. Can I cancel or modify my reservation?
Cancellation and modification policies vary based on the rate plan you choose. Please review the terms and conditions at the time of booking or contact our reservations team for assistance.
9. Is the hotel family-friendly?
Yes, we are a family-friendly hotel. We offer family rooms, and a range of activities for children, including kite flying, beach volleyball, basketball, ATV by the beach and many more.
10. Do you offer special packages or discounts?
We regularly offer promotional packages, including honeymoon packages, and seasonal discounts. Please visit our “Offers” page for the latest deals or sign up for our newsletter to stay updated.
11. Is breakfast included in the room rate?
Breakfast is included with certain room packages. Please check your booking details to confirm if breakfast is included or contact us directly to add breakfast to your stay.
12. Are there any nearby tourist attractions?
Yes, we are conveniently located near popular attractions such as Cenang Beach, Langkawi Sky Bridge, and Langkawi Wildlife Park. Our concierge team will be happy to assist you with tour arrangements and recommendations.
13. Can I host events or meetings at the hotel?
Yes, we offer a variety of event spaces, including a ballroom and meeting rooms, perfect for conferences, weddings, and special events. Please contact our event planning team for more details on availability and packages.
14. Do you have accessible rooms for guests with disabilities?
Yes, we offer accessible rooms designed for guests with mobility needs. These rooms feature roll-in showers, grab bars, and other amenities to ensure a comfortable stay. Please specify your needs when booking.
15. What is the hotel’s smoking policy?
Our hotel is a smoke-free property. Designated smoking areas are available outside the hotel rooms. A cleaning fee will be charged for smoking in non-designated areas or rooms.
16. How do I contact the hotel for special requests?
You can reach our team by phone at +6049527000 or by email at reservation@centurylangkasuka.com. Our staff is available 24/7 to assist you with any special requests.